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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Question - how does the conditional rule work in sending emails?

    Asked by joeykiker on March 19, 2014 at 01:35 PM

    If I set a condition to "Send an e-mail after submission  - Redirect your e-mail alerts according to the form entry."

    Will it also send a copy to the email address I have set up in the original Notification email? 

    So it would always send every submission to the email address in the Notification email settings. And according to the submission I could have it also go to someone else as well? 

    email style size font
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    JotForm Support

    Answered by TitusN on March 19, 2014 at 04:37 PM

    Hello,

    If you include an email notification in the conditioal rules - then the condition would send the email to the recipient if specified in the condition, and not the one specified in the notification settings - so therefore no copes will be sent. 

    If you want a copy - aside from what the conditional rules say - then create another email notification for that.

    Does this clarify things? Let us know.