Over Quota

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    jordanpuchinger
    Asked on March 19, 2014 at 02:05 PM

    Hi,

    We received a message that our JF is over quota and will be cancelled today.  Not sure why this is, we upgraded a month ago on Feb. 11.

     

    Vince Kehoe

     

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    Welvin
    Answered on March 19, 2014 at 04:49 PM

    Hi Vince,

    That is because you've upgrade the wrong non-existing account. You put "vincekehoe" as the Jotform Username. Should be: jordanpuchinger.

    I've manually fixed this to our end. Please kindly refresh your browser for you to see the changes. If you can't see it, please logout then log back in.

    The username: vincekehoe is available. Would you like us to change your username to this one? This should also help us to fix the entire record.

    Thanks

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    InnovativeLicensing
    Answered on March 19, 2014 at 05:10 PM
    Hi,
    Yes, if you could use vincekehoe it would help me remember it. The other user name is a past webmaster person who set this up.
    Vince
    ...
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    Cesar
    Answered on March 19, 2014 at 10:11 PM

    Please clarify your previous post.  

    "if you could use vincekehoe it would help me remember it"

    also,

    "The other username is a past webmaster person who set this up." Which other username are you referring to?

     

    Do let us know to assist you better. Thank you.