What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over Quota

    Asked by jordanpuchinger on March 19, 2014 at 02:05 PM

    Hi,

    We received a message that our JF is over quota and will be cancelled today.  Not sure why this is, we upgraded a month ago on Feb. 11.

     

    Vince Kehoe

     

    Page URL:
    2innovative.net/form

    message cancelled upgraded and
  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2014 at 04:49 PM

    Hi Vince,

    That is because you've upgrade the wrong non-existing account. You put "vincekehoe" as the Jotform Username. Should be: jordanpuchinger.

    I've manually fixed this to our end. Please kindly refresh your browser for you to see the changes. If you can't see it, please logout then log back in.

    The username: vincekehoe is available. Would you like us to change your username to this one? This should also help us to fix the entire record.

    Thanks

  • Profile Image

    Answered by InnovativeLicensing on March 19, 2014 at 05:10 PM
    Hi,
    Yes, if you could use vincekehoe it would help me remember it. The other user name is a past webmaster person who set this up.
    Vince
    ...
  • Profile Image

    Answered by Cesar on March 19, 2014 at 10:11 PM

    Please clarify your previous post.  

    "if you could use vincekehoe it would help me remember it"

    also,

    "The other username is a past webmaster person who set this up." Which other username are you referring to?

     

    Do let us know to assist you better. Thank you.