What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how come I am not receiving submissions via email?

    Asked by dbocch on March 19, 2014 at 02:35 PM

    I have received some form submissions via email., but not all of them. Is there a reason why this stopped working? I did not change any settings. The form URL is:






    Dan Bocchino

    Page URL:

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    JotForm Support

    Answered by Mike_T on March 19, 2014 at 05:40 PM

    It looks like that Yahoo rejected some email alerts to your email address, so that your email was added to our bounced list.

    We have removed your email address from the bounced list. The issue should be fixed.

    Please feel free to contact us if you need any further assistance.

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    Answered by dbocch on March 20, 2014 at 09:20 AM
    You should also know that your export functionality is not working properly. I exported to XLS and saw current submissions with a submitter who was from 2011. I needed to manually track all of my submissions.
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    Answered by EliezerN on March 20, 2014 at 10:12 AM


    We apologize for the inconveniences that may have caused.

    We thank you for reporting this issue, however, since it is a different topic from the original one of this thread, we would appreciate if you opened a new thread and post the issue information there, then we will further investigate about it and foward it to our next level support if necessary.

    You can open a new thread here: http://www.jotform.com/answers/answer.php

    Thanks for your cooperation.