how come I am not receiving submissions via email?

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    dbocch
    Asked on March 19, 2014 at 02:35 PM

    I have received some form submissions via email., but not all of them. Is there a reason why this stopped working? I did not change any settings. The form URL is:

     

    http://www.jotform.com/dbocch/ncaapick5

     

    Thanks,

     

    Dan Bocchino

  • Profile Image
    Mike_T
    Answered on March 19, 2014 at 05:40 PM

    It looks like that Yahoo rejected some email alerts to your email address, so that your email was added to our bounced list.

    We have removed your email address from the bounced list. The issue should be fixed.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    dbocch
    Answered on March 20, 2014 at 09:20 AM
    You should also know that your export functionality is not working properly. I exported to XLS and saw current submissions with a submitter who was from 2011. I needed to manually track all of my submissions.
    ...
  • Profile Image
    EliezerN
    Answered on March 20, 2014 at 10:12 AM

    @dbocch

    We apologize for the inconveniences that may have caused.

    We thank you for reporting this issue, however, since it is a different topic from the original one of this thread, we would appreciate if you opened a new thread and post the issue information there, then we will further investigate about it and foward it to our next level support if necessary.

    You can open a new thread here: http://www.jotform.com/answers/answer.php

    Thanks for your cooperation.