Hyperlink Problems in Paragraph Element

  • Profile Image
    TeamBETC
    Asked on November 09, 2021 at 09:09 AM

    Hello,

    We previously edited the hyperlink source code in the introductory paragraph of our form "Be Empowered & Take Control - Terms of Service" to:

    1) Remain the desired color and NOT turn purple automatically

    2) Open in a new window

    However, we discovered the link was not working at all.

    We attempted to correct the problem by editing the source code. We made adjustments to our original entry to better match the existing source code:

    <p style="color: #993333; font-size: 16px; text-align: center; text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;"><a  style="color: #993333;" target="_blank" href="https://www.beempoweredtakecontrol.org/privacy-policy/" rel="nofollow">Be Empowered & Take Control - Terms of Service</a></span></p>

    However, we cannot check if it is working because the link is not working at all.

    Even without the additional code, and simply using the link icon provided, the link takes you to this page:

    1636466834_618a80924c223_Hyperlink Error


    Clicking on either button does nothing and you are simply frozen.

    Please advise.

    Thank you.

  • Profile Image
    Jovanne_A
    Answered on November 09, 2021 at 09:25 AM

    Hi, thank you for contacting support.

    I have checked your form and I could not replicate the issue on my end. The hyperlink appears to be working fine.

    I have now cleared your form cache. Could you please recheck or try checking it on a different browser and let us know if the issue persists on your end?

    We look forward to your response.

  • Profile Image
    TeamBETC
    Answered on November 09, 2021 at 01:37 PM

    Thank you for the reply.

    We still have the same problem in the Firefox browser.

    We turned off Enhanced Tracking Protection for your site and added jotform.com to our Allowed Website Pop-ups. However, it still takes us to the dead page.

    Are there any other settings that may be causing this issue?

    When tested on a mobile device with the same browser, the link works and takes you to the correct page but it does not open in a new tab as it should.

    Please advise.

    Thank you.

  • Profile Image
    Jovanne_A
    Answered on November 09, 2021 at 04:19 PM

    Hi,

    As per checking, your code in the Paragraph field has no target property. See the image attached:

    1636492569_618ae519f0eda_

    Also, I was able to click and view the link on my end. The link you have provided seems to be working fine. See the screencast attached:

    1636492713_618ae5a943bca_

    Have you cleared your form and browser cache and see if this would help?

    Please let us know so we can assist you further.

    Thank you.

  • Profile Image
    TeamBETC
    Answered on November 10, 2021 at 01:20 PM

    The dead screen has disappeared and we corrected the code and it is working correctly now. Thank you for the assistance.