What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Exported Excel Submission cannot be opened, it says corrupt file due to unreadable content

    Asked by qcrespo on March 19, 2014 at 05:57 PM

    When exporting the results, the XLS file generated is corrupt. Any solution, please?. Thank you !!!

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    JotForm Support

    Answered by EltonCris on March 19, 2014 at 10:32 PM


    Thanks for reporting. I have now forwarded this issue to our developers so they can fixed this as soon as possible.

    Our apologies for any inconveniences caused.

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    Answered by alp_deniz on March 20, 2014 at 10:56 PM

    The problem is identified and will be fixed as soon as tests are complete. Thank you for your understanding.

    Kind regards

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    Answered by qcrespo on March 21, 2014 at 12:46 PM

    Now it is mended. Thank you very, very much

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    Answered by alp_deniz on March 22, 2014 at 09:57 AM

    Thank you for letting us know!