What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why does It takes close to 30 mins for me to get my form email?

    Asked by cttccw on March 19, 2014 at 07:03 PM

    I have ran test for my site contact page and sent emails from my standard yahoo email, They come through almost instantly thhe only ones that have a major delay (sometimes they dont even come through) I really need this fixed, asap.

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    JotForm Support

    Answered by EltonCris on March 19, 2014 at 11:34 PM


    We are truly sorry to hear such difficulties you've experienced on your end. In which email address you're getting this emails delayed? I suspect the problem is temporary, would you mind running a test again to find out?

    By the way, if you're familiar with using SMTP, you can send emails using your SMTP server if this is a great concern. http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    You can also use Mandrill App as an alternative. http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Let me know should you have further questions or should you need further assistance.