Exceeded free forms

  • Profile Image
    center1006
    Asked on November 09, 2021 at 12:14 PM

    We sent over 100 forms last month. The forms didn't reset on November 1st. It is still showing we have went over our limit on forms

  • Profile Image
    Marina_V
    Answered on November 09, 2021 at 04:12 PM

    Hi there,

    We apologized for the inconvenience.

    I checked your account and it is active on my end.

    However, I have recalculated your monthly usage and you should be able to create forms now. Please try clearing your cache and cookies and log back in.

    If the issue persists, please let us know on this thread. Thank you


  • Profile Image
    center1006
    Answered on November 09, 2021 at 04:15 PM

    I cleared cache, cookies, and logged out and back in and it still says I have reached my limit.

  • Profile Image
    Cecile_A
    Answered on November 09, 2021 at 08:34 PM

    Hello,

    I checked your account and it is no longer overlimit. As you can see in the screenshot below, your form is already enabled too.

    1636507769_618b2079c8d29_12.png

    Can you please check again? If you're referring to another account, please let us know.

    Thank you.