Account Not Upgrading

  • Profile Image
    Leimmi
    Asked on November 09, 2021 at 03:04 PM

    Hello,


    I've been added to my company's paid account, however it is not being updated and I do not have authorization to access/edit forms.

    I've tried the clearing cookies method as well but no luck, can you help?

    Thank you!


    -L

  • Profile Image
    Laura_L
    Answered on November 09, 2021 at 03:49 PM

    Hi there,

    Can I ask you that have you been added as a sub-user, or have the forms been shared with you with collaborating rights? Or does your company have an Enterprise account?