Account Not Upgrading

Hello,

I've been added to my company's paid account, however it is not being updated and I do not have authorization to access/edit forms.

I've tried the clearing cookies method as well but no luck, can you help?

Thank you!

-L

Hi there,

Can I ask you that have you been added as a sub-user, or have the forms been shared with you with collaborating rights? Or does your company have an Enterprise account?