Disable captcha on form submit

  • Profile Image
    bmwandarrahps
    Asked on November 09, 2021 at 07:24 PM

    Good morning,

    We have been having the issue of the captcha appearing before submitting our forms since the beginning of this week.

    Can you help us remove the captcha so it does not appear anymore?

    Thank you.

    Yours sincerely,

    Guntur Soegianto

    Wandarrah Preschool & Community Centre

  • Profile Image
    Billy_G
    Answered on November 10, 2021 at 03:46 AM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    By default, all Jotform forms have an invisible captcha and will only be triggered when our phishing system detects spam activities. e.g.(the form is receiving a lot of submissions in a short period of time, duplicate submissions, etc.)

    Kindly share with us your IP address so we can whitelist it to prevent captchas. Click here to learn to view your IP address.

    We'll be waiting for your response.

  • Profile Image
    bmwandarrahps
    Answered on November 10, 2021 at 07:05 PM

    Hi Billy,

    Thank you for your reply. Our IP is: 203.45.150.151

    Since our business is in pre-school, we use jotform for our timesheet recording, bus children sign-in/off and also many other checks so we have multiple submissions in mornings and afternoons.

    Please let us know when you have whitelist our IP so we dont have to worry about the Captcha anymore.


    Yours sincerely,

    Guntur Soegianto

  • Profile Image
    VincentJay
    Answered on November 10, 2021 at 07:14 PM

    Hello,

    I whitelisted your IP address. Please check if the issue still persists.

    We'll wait for your response. Thank you!


  • Profile Image
    bmwandarrahps
    Answered on November 10, 2021 at 07:17 PM

    Hi Vincent,

    Thank you. It's working fine now.

    Yours sincerely,

    Guntur Soegianto