Stripe Payment settings

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    Hughes_Richard
    Asked on November 10, 2021 at 06:08 AM

    Im using a stripe template for orders, the form all seems fine and im sure in the past I set up my stripe integration.


    The form wont allow me to input credit card details and I when I click on the payment set wand icon I dont get any options either. Any idea what im doing wrong


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    Bojan_J
    Answered on November 10, 2021 at 06:24 AM

    Greetings.

    I have checked the form you have provided, and it seems like you didn't connect it with your Stripe account. You can do this from the field settings:

    screenshot_8184.png

    Once you connect it, you will be able to modify the products and enter card information.

    Let us know if this solution works for you.

  • Profile Image
    Hughes_Richard
    Answered on November 11, 2021 at 06:08 AM

    Thank you, we found that and connected stripe and but now have an API failure. Ive out the screen grab on this message1636628909_618cf9ad1daa5_Unknown.png

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    Gaetan_B
    Answered on November 11, 2021 at 06:18 AM

    Hello Richard,

    Thank you for the screenshot.


    I did some adjustments on the backend. Could you disconnect it and reconnect Stripe and let us know how it goes?


    Best regards

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    Hughes_Richard
    Answered on November 11, 2021 at 08:23 AM

    HI getting the same error message


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    Nik_M
    Answered on November 11, 2021 at 08:33 AM

    Your form is still not connected with your Stripe account. Please connect it and click on the Continue button.

    1636637520_618d1b50a67a2_connect.PNG

    Considering that your form does not have any submissions, you can also remove and re-add the payment field to the form and try to connect it again.

  • Profile Image
    Hughes_Richard
    Answered on November 11, 2021 at 08:37 AM

    Did you refresh you browser, its connected again and we got the same error., Dont really want to have re-do the form all over again to see if that fixes. Is there a way to just remove the payment part and start again?

    1636637771_618d1c4b31315_

  • Profile Image
    Hughes_Richard
    Answered on November 11, 2021 at 08:49 AM

    I have just swapped it for another payment method and back again to strip to see if that helps, i also moved the payment section the end, now it wont let us enter the card details in the text box


  • Profile Image
    Bojan_J
    Answered on November 11, 2021 at 08:52 AM

    Greetings.

    Can you please let us know have you removed the payment field and added another one, or have you just selected another payment gateway?

    Could you please also try to integrate your Stripe account in another form? Do you have the same problem there?

    Thank you for your cooperation.