Continue Later Problem - Looking at Google Forms

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    quentinjvr
    Asked on November 10, 2021 at 06:46 AM

    Hi guys

    Been testing out Jotform, and I'm very impressed.

    While testing me and my colleagues ran into a few problems when using the save and continue later.

    This has made us move to Google Forms for the interim for our current project (Google Forms saves a user's progress/incomplete form data for 30 days, also it saves as you go... after every entry it saves)

    Jotform has much more functionality and we would like to use it but the issue of not saving progress is critical.

    Students will be doing 3hours plus assessments and they need to be able to save all incomplete submissions in case of loss of power/loss of connectivity etc.

    Pls can you guys provide us with some technical data on the unsubmitted data?

    Like how much data can be saved?

    How long is it saved for?

    Does it work for uploaded docs/vids etc?

    Looking forward to hearing from your team

  • Profile Image
    Jovanne_A
    Answered on November 10, 2021 at 08:08 AM

    Hi, thank you for contacting support.

    If you need your form data to be stored for more than 24 hours so that your users can fill in data later the second option would work in your case. Below is a guide.

    GUIDE: How-to-Save-Forms-and-Continue-Later

    This is because the form Auto-fill method only stores data for 24 hours in the browser cache as explained in the guide below.

    GUIDE: How-to-Enable-Auto-Fill-on-Forms

    Kindly note with Save Forms and Continue later method, the data is stored for 90 days as long as the user uses the URL in the auto-responder. It also works with uploaded documents.

    I hope this helps.

    Thank you.