How to diable the restart of approval flow on submission edit

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    Asked on November 10, 2021 at 09:28 AM

    Dear Support,

    I have created a two steps approval flow. Each approval step can approve, deny or request more info. This last point is currently problematic.

    For the first approval step, no problem. If additional information is requested, the process begins at start and approver 1 receives the answer. Fine.

    If approver 2 asks for more information, the request goes back and the beginning of the process to approver 1. In this situation, is there a way to send the answer to approver 2 directly (the one asking for more info) and not at the beginning of the process to approver 1?

    Warm thank you for your suggestions.


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    Answered on November 10, 2021 at 10:38 AM

    Hi there,

    Thank you for reaching support!

    You can disable the option to reset flow on submission edit from the flow settings. However, you will have to manually check if the submission was modified.

    Please give it a try and let us know how it goes.