I cannot save my form

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    Asked on March 20, 2014 at 12:39 PM

    When I try to save I get "There was an error on the page. Try reloading the page.

    When I click on the "source" button nothing happens.

    I'm also getting error messages re. the server.

    What's happening! Is the problem on my end or your end?

    Please help. I'm under a deadline!


    UPDATE: I cannot save ANY of my forms or get "source code" for ANY of them! Help!!!

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    Answered on March 20, 2014 at 02:18 PM

    Hello there!

    Are you still getting the same error messages? This happened to me once before. What I did was I cleared history (browser) and then restarted my computer, modem & router. Maybe that'll work for you, too. 

    I hope the error messages be gone after the powercycle.


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    Answered on March 20, 2014 at 04:07 PM


    Our apologies for the issue. We do have a problem to our servers and we don't receive similar report from the other users so most probably, that's just a temporary timeout and/or form caching issue. To fix that, please kindly logout from your account, clear your browsers cache and remove Jotform cookies from your browser the login again. That should do it. If now, please update us here so we can check further.


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    Answered on March 20, 2014 at 04:36 PM

    Per an earlier suggestion (thank you!), I cleared my cache & browser history (including cookies). No change.

    I called our network service company about rebooting our server & modem. They said to call the ISP about rebooting the modem first.

    I have a service call in to my ISP about our network modem.

    I have rebooted my machine. I've tried usind other browsers.

    Sometimes I'm getting an error about Jotform servers being down. Sorry, I didn't copy the exact error screen.

    Here's a big troubleshooting clue: I just logged in to another jotform account I have for another organization, everything saved perfectly!!!

    The problem seems to be with THIS account, not just this form, but all the forms associated with this specific account!

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    Answered on March 20, 2014 at 04:54 PM

    I think I just found the solution:

    I went in to my jotform account, selected "Settings", and under "Form Caches" clicked on the [Clear Cache] button.

    Everything's working. Let's see if it's permanent!