Condtions > Show/Hide: Previously selected fields not showing on EDIT

  • Alec_Whalen
    Asked on November 10, 2021 at 4:08 PM

    When editing a Show/Hide condition with multiple fields, I am unable to view the fields I previously chose making it very difficult to edit the condition if more than 2 are selected.

    Attached is a video.


    Thanks

    Page URL: https://www.loom.com/share/958ab8b8e9f348c69e6138b0b86d49b2
  • Sonnyfer JotForm Support
    Replied on November 10, 2021 at 9:18 PM

    Hi there - Apologies for the inconvenience.

    I created a form from scratch and was able to replicate the issue.

    1636596964 618c7ce46b04c xce1 Screenshot 10

    Let me escalate this to our backend team for fixing. Once we have updates to share, we'll inform you here.

  • vuralcan JotForm Data Scientist
    Replied on November 12, 2021 at 5:43 AM

    Greetings Alec_Whalen,

    I tested your problem and also cloned your form. I didn’t see any problem. Do you get still this problem. Can you try it again?

    Contact us again if you need assistance.




  • Alec_Whalen
    Replied on November 15, 2021 at 9:27 AM

    Yes, still having the same issue.

  • Lorenz JotForm Support
    Replied on November 15, 2021 at 10:36 AM

    Hi there,

    I have sent our back-end team a message that you're still having the same issue.

    We'll keep you posted here for any updates.

    Thank you and sorry for the inconvenience.

  • sinanusluer JotForm Developer
    Replied on November 18, 2021 at 9:18 AM

    Hi,

    This issue should be resolved now. Could you please check it again ?

    Thank you.

  • Alec_Whalen
    Replied on November 30, 2021 at 11:05 AM

    The issue seems to be fixed. Thanks so much