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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Paypal link isn't working

    Asked by nzcia on March 20, 2014 at 06:50 PM



    Can you advise why my Paypal link isn't working.


    I am testing it via my form on http://www.cia.co.nz/debtcollectinsure.htm and it doesn't give any option to pay have I click on the submit button




    Geoff Knight

    Page URL:

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    JotForm Support

    Answered by EltonCris on March 20, 2014 at 08:58 PM

    Hi Geoff,

    I checked your form and it has hidden address field which is mark as required. This results to required validation error when submitting the form. To fix this, you have to show the address field (right click > show field). Here's how:

    After doing that, test your form, it should redirect you to Paypal once you click the submit button.

    Hope this helps!

  • Profile Image

    Answered by nzcia on March 20, 2014 at 09:39 PM

    Of Course. I forgot that.


    Ok there's the other problem - what I was trying to do was hide either the address line 2 or Suburb field. How can I do that?

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    JotForm Support

    Answered by ashwin_d on March 21, 2014 at 02:33 AM

    Hello nzcia,

    Here are the steps to hide the "Address Line 2" and / or "Suburb" field from your address question:

    1. Load your form in editor.

    2. Select the address question of your form.

    3. Click on the "Fields" option from the toolbar and uncheck the fields you do not want to display in address question. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!