Asana integration: editing submissions creates a new entry instead of replacing original task

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    leanneireland
    Asked on November 12, 2021 at 07:19 AM

    Hi, Is there anyway of preventing a duplicate task being created in Asana when editing a submission in the inbox?

    We are using the approval workflow and at times need to make a change to the form before approving but this is creating a duplicate task in asana which is causing confusion.

    Thank you

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    Gaetan_B
    Answered on November 12, 2021 at 07:32 AM

    Hello,

    Thank you for reaching out.


    It seems that the integration only allows to create tasks but is not aware of already existing tasks.


    I will send it to our developers, I am not sure if it is a bug or a missing feature.


    Thank you for your patience.

  • Profile Image
    leanneireland
    Answered on November 12, 2021 at 07:49 AM

    Hi,

    I don't want it to replace the original task... ideally I would like it not to do anything when a submission is edited.

    Thanks

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    francis
    Answered on November 12, 2021 at 08:04 AM

    Dear customer,

    Thank you for your response.

    I have passed on your message to the developers. A ticket has been raised pertaining to your issue and when we get any updates we will get back to you as soon as possible.

    I apologise for any inconvenience caused.

    Kind regards,

    Francis

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    leanneireland
    Answered on December 05, 2021 at 05:13 PM

    Hi, is there an update on this?

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    Ahmed_S
    Answered on December 05, 2021 at 05:39 PM

    Hi there,

    Unfortunately we don't have any news yet from our developers team, due to the nature of the development cycles we can't provide estimates for when this issue would be recovered, I've sent to them for a follow up and rest assured that you will be notified through this thread once we have an update, this issue is curently escalated with an Important priority.

    We apologize for the inconvenience and thank you for your patience.