Lightbox Feature is Affecting Video

  • Profile Image
    monicacovington
    Asked on November 13, 2021 at 08:33 AM

    Hi,

    When I put the html code to have the form as lightbox into my Elementor webpage my Youtube videos will not play.

    https://unionbaptistwsnc.org/reentry/

  • Profile Image
    Billy_G
    Answered on November 13, 2021 at 08:56 AM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    Kindly share with us the URL where the form is embedded. I can't seem to locate the form from here: https://unionbaptistwsnc.org/reentry/

    We'll be waiting for your response.

  • Profile Image
    monicacovington
    Answered on November 13, 2021 at 12:54 PM

    <script src ="https://form.jotform.com/static/feedback2.js" type="text/javascript"></script><script type="text/javascript">

        var JFL_213157347562154 = new JotformFeedback({

         formId: '213157347562154',

              base: 'https://form.jotform.com/',

         windowTitle: 'COVID-19 Vaccination Card Upload Form',

         background: '#FFA500',

         fontColor: '#FFFFFF',

         type: '0',

         height: 500,

         width: 700,

         openOnLoad: false

        });

      </script>

       <a class="btn lightbox-213157347562154" style="margin-top: 16px">

        Saturday Worship Registration Form

       </a>


  • Profile Image
    Amin_N
    Answered on November 13, 2021 at 02:11 PM

    Hi again,

    There are two forms embedded onto your website: "213157347562154" and "213145842716152". 213157347562154 has no YouTube videos on it, and 213145842716152 is deleted.

    Can you please re-add the YouTube videos on your form so we can better assist you?

    Also, you can use iFrame as well which is proven to flawlessly work on WordPress websites.

    Related guide: Getting-the-form-iframe-code

    I hope I have been of any help.

  • Profile Image
    monicacovington
    Answered on November 13, 2021 at 03:54 PM

    Ok - I have added the Youtube video back to the page. It is in a section below the forms.


  • Profile Image
    JohnRex
    Answered on November 13, 2021 at 04:57 PM

    I can see the issue now:

    1636840600_6190349898399_

    There must be an embedded Youtube video here, right?

    Can you share which embed widget you used? We will try to replicate it on our test WordPress site and see what we can do to fix it - must be script issues.

  • Profile Image
    monicacovington
    Answered on November 13, 2021 at 05:03 PM

    1636840999_61903627e22ef_

  • Profile Image
    monicacovington
    Answered on November 13, 2021 at 06:40 PM


    Hi,

    I am going to embed the forms.

    Thanks!

  • Profile Image
    JohnRex
    Answered on November 13, 2021 at 08:33 PM

    I tried checking the site again but it seems you removed the forms. Also, I have tried embedding the form on test site and it worked well with our Youtube video. Please see this link:

    http://rex-testing.rf.gd/elementor-252/?i=1