My notifications are not coming through

  • Profile Image
    Flloyd Kennedy 
    Asked on March 22, 2014 at 02:08 AM

    I've set up my form to notify me by email, two submissions so far have failed to be forwarded.

    I've now tried several times to send test emails, even trying different email addresses of my own, but nothing is coming through.

    Here is the form. I'd appreciate your assistance.


    best regards


  • Profile Image
    Answered on March 22, 2014 at 02:54 PM

    Hello Flloyd,

    I'm sorry for the trouble caused to you.

    Upon checking your account, I found that you have a guest account. Because of this we are unable to check your form's notification email settings. This type of accounts are created when you do not sign up / sign in and start building your forms. I would suggest you to please use your email address "flloyd*******" to sign up for a free JotForm account and the form will automatically move to your new account.

    Do get back to us with your username and we will take a look why you are unable to receive the submission emails.

    For now, I would also suggest you to please take a look if you input the "Sender Name" and "Sender Email" in your form's notification email alert.

    Thank you!