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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my account says over limit??

    Asked by ShawnWashburn on March 22, 2014 at 09:56 AM

    I have only registered about 10 artist. Now another is trying tio register and is getting an over the quota limit. This just cant be...

    Would you please look into this.

    thanks 

    Shawn

    Page URL:
    toastartwalk.com

    over limit my account quota limit thanks register and
  • Profile Image

    Answered by gori-mathew on March 22, 2014 at 02:01 PM

    Hello Shawn,

    Apologies for the inconvinience caused, please provide us the form's url so that we can be able to investigate into this.

    Loolking forward to serving you further.

    Cheers!

  • Profile Image

    Answered by ShawnWashburn on March 23, 2014 at 10:21 AM
    Still !!! I am trying to registrar artists and still get over quota limit!
    http://form.jotform.us/form/33466008709154
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on March 23, 2014 at 12:14 PM

    Hi, on a free account you can receive upto 10 monthly payments.

    If the 100 or 10 SSL submission, or 10 payments quota reache the limit, the forms will be unavailable, whichever quota is reached first. The form will be available when the counter resets next month, you might consider upgrading to a plan that best suits your needs.

  • Profile Image

    Answered by ShawnWashburn on March 23, 2014 at 05:11 PM
    I DO NOT HAVE A FREE ACCOUNT !!! I just received another email from a
    person that is trying to register but cant.
    On Sun, Mar 23, 2014 at 12:14 PM, JotForm Support Forum <
    jotform@jotmails.com> wrote:
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2014 at 06:07 PM

    Hi Shawn,

    I can see that you have a PREMIUM type subscription.

    And I do not find any issue on your account, so there should be no problem using your forms that could be related to account limitations.

    --

    BUT this form http://form.jotform.us/form/33466008709154 you mentioned belongs to a different username/account TOASTartwalk which only have FREE type of subscription.

    as it is now, TOASTartwalk  had already exceeded the allowed payments submissions which is only 10.

    This is the reason the form http://form.jotform.us/form/33466008709154 does not accept further submissions.

    The username/account TOASTartwalk  will either have to upgrade to higher plan to have more limits, OR wait at the next 1st day of the month when submissions resets will occur.

    Hope this clarifies the matter. Please inform us if you need further assistance.

    Thanks

  • Profile Image

    Answered by ShawnWashburn on March 23, 2014 at 06:51 PM
    How is this form free? NO! I paid to have a premium account and I just
    received ANOTHER email from an artist trying to register and cannot. THIS
    IS A CRITICAL TIME FOR US TO REGISTER ARTISTS AND IT IS DEPENDENT ON THIS
    FORM. I Do NOT understand why the money I paid is not working for THIS
    form. We cannot afford to loose any more registrations!!! I need this fix
    ASAP.
    if there are any question please call me at
    917-291-1316
    On Sun, Mar 23, 2014 at 6:07 PM, JotForm Support Forum ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2014 at 07:21 PM

    @Shawn

    As mentioned previously, the account ShawnWashburn is at PREMIUM

    BUT the account TOASTartwalk  is only at FREE.

    This form http://form.jotform.us/form/33466008709154

     

    belongs to  TOASTartwalk  account. 

     

    Can you please clarify us which ACCOUNT do you own?

     

    Thanks.

  • Profile Image

    Answered by ShawnWashburn on March 23, 2014 at 08:30 PM
    That needs to be changed!
    How do I access that account?
    I used toastartwalk@gmail and it said no such email on file... only
    shawnwashburn@gmail..
    Really need to fix this ASAP the premium account should be for TOASTartwalk
    NOT shawn washburn
    can you fix this please????
    On Sun, Mar 23, 2014 at 7:21 PM, JotForm Support Forum ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2014 at 09:22 PM

    Are you the owner of the account TOASTartwalk?

    If you own this account, then you can login to it. 

    If you forgot the password, you can reset it using its e-mail account. use the 'Forgot Password' link in http://jotform.com/login page

     

     

     

    Really need to fix this ASAP the premium account should be for TOASTartwalk NOT shawn washburn

     

    To be able to fix this mistake, you will need to cancel first the ShawnWashburn  and upgrade instead the TOASTartwalk account.

    Thanks.

  • Profile Image

    Answered by ShawnWashburn on March 24, 2014 at 09:40 AM
    This was covered this in one of the nine email back and forth. As I said
    this is critical Toast RIGHT NOW to have this form functioning to register
    artists. i CANNOT afford to loose another registrant...
    If you cannot fix this NOW I will discontinue Jotform and use the free form
    builder on wix admin page.
    Shawn
    On Sun, Mar 23, 2014 at 9:22 PM, JotForm Support Forum ...
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    JotForm Support Manager

    Answered by Jeanette on March 24, 2014 at 12:09 PM

    I think there is a confusion. We have been trying to tell you that the account  TOASTartwalk is NOT a paid one.

    This can be resolved in two ways:

    1. According to our records you purchased a subscription for another account which is
     ShawnWashburn (shawnwashburn@gmail.com)  Which is the one you are using to post in this thread. Below the order ref number and original date of purchase 


    Reference Number        :78051152
    Order Date              :01/31/2014 18:34
    JotForm Login Name: ShawnWashburn

     

    That means that  your account TOASTartwalk (toastartwalk@gmail.com) is still on FREE status

    So all you need to do to resolve this problem is

    -Log out from ShawnWashburn

    -Login to  TOASTartwalk ,

    -Go to Pricing page

    -Purchase a subscription for TOASTartwalk

     

    2 .So far   TOASTartwalk  shows only 2 forms:
    Membership Application Form  

      Image Advertisement Form

    An alternative solution to resolve the problem would be to:

    -Just move these forms to your paid account   ShawnWashburn

    If you want the second solution, let us know.

  • Profile Image

    Answered by ShawnWashburn on March 24, 2014 at 12:20 PM
    Yes! please move those to the paid account option #2
    thanks
    On Mon, Mar 24, 2014 at 12:09 PM, JotForm Support Forum <
    jotform@jotmails.com> wrote:
    ...
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    Answered by ShawnWashburn on March 24, 2014 at 01:00 PM
    Is this resolved??
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 24, 2014 at 01:53 PM

    Ok, Forns have been transferred.

    Cheers!

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    Answered by ShawnWashburn on March 24, 2014 at 02:40 PM
    Thanks
    On Mon, Mar 24, 2014 at 1:53 PM, JotForm Support Forum ...