my account says over limit??

I have only registered about 10 artist. Now another is trying tio register and is getting an over the quota limit. This just cant be...

Would you please look into this.

thanks 

Shawn

Hello Shawn,

Apologies for the inconvinience caused, please provide us the form's url so that we can be able to investigate into this.

Loolking forward to serving you further.

Cheers!

Still !!! I am trying to registrar artists and still get over quota limit!
http://form.jotform.us/form/33466008709154
Sent from my iPhone
...

Hi, on a free account you can receive upto 10 monthly payments.

If the 100 or 10 SSL submission, or 10 payments quota reache the limit, the forms will be unavailable, whichever quota is reached first. The form will be available when the counter resets next month, you might consider upgrading to a plan that best suits your needs.

I DO NOT HAVE A FREE ACCOUNT !!! I just received another email from a
person that is trying to register but cant.
On Sun, Mar 23, 2014 at 12:14 PM, JotForm Support Forum <
jotform@jotmails.com> wrote:
...

Hi Shawn,

I can see that you have a PREMIUM type subscription.

And I do not find any issue on your account, so there should be no problem using your forms that could be related to account limitations.

--

BUT this form http://form.jotform.us/form/33466008709154 you mentioned belongs to a different username/account TOASTartwalk which only have FREE type of subscription.

as it is now, TOASTartwalk  had already exceeded the allowed payments submissions which is only 10.

This is the reason the form http://form.jotform.us/form/33466008709154 does not accept further submissions.

The username/account TOASTartwalk  will either have to upgrade to higher plan to have more limits, OR wait at the next 1st day of the month when submissions resets will occur.

Hope this clarifies the matter. Please inform us if you need further assistance.

Thanks

How is this form free? NO! I paid to have a premium account and I just
received ANOTHER email from an artist trying to register and cannot. THIS
IS A CRITICAL TIME FOR US TO REGISTER ARTISTS AND IT IS DEPENDENT ON THIS
FORM. I Do NOT understand why the money I paid is not working for THIS
form. We cannot afford to loose any more registrations!!! I need this fix
ASAP.
if there are any question please call me at
917-291-1316
On Sun, Mar 23, 2014 at 6:07 PM, JotForm Support Forum ...

@Shawn

As mentioned previously, the account ShawnWashburn is at PREMIUM

BUT the account TOASTartwalk  is only at FREE.

This form http://form.jotform.us/form/33466008709154

 

belongs to  TOASTartwalk  account. 

 

Can you please clarify us which ACCOUNT do you own?

 

Thanks.

That needs to be changed!
How do I access that account?
I used toastartwalk@gmail and it said no such email on file... only
shawnwashburn@gmail..
Really need to fix this ASAP the premium account should be for TOASTartwalk
NOT shawn washburn
can you fix this please????
On Sun, Mar 23, 2014 at 7:21 PM, JotForm Support Forum ...

Are you the owner of the account TOASTartwalk?

If you own this account, then you can login to it. 

If you forgot the password, you can reset it using its e-mail account. use the 'Forgot Password' link in http://jotform.com/login page

 

 

 

Really need to fix this ASAP the premium account should be for TOASTartwalk NOT shawn washburn

 

To be able to fix this mistake, you will need to cancel first the ShawnWashburn  and upgrade instead the TOASTartwalk account.

Thanks.

This was covered this in one of the nine email back and forth. As I said
this is critical Toast RIGHT NOW to have this form functioning to register
artists. i CANNOT afford to loose another registrant...
If you cannot fix this NOW I will discontinue Jotform and use the free form
builder on wix admin page.
Shawn
On Sun, Mar 23, 2014 at 9:22 PM, JotForm Support Forum ...

I think there is a confusion. We have been trying to tell you that the account  TOASTartwalk is NOT a paid one.

This can be resolved in two ways:

1. According to our records you purchased a subscription for another account which is
 ShawnWashburn (shawnwashburn@gmail.com)  Which is the one you are using to post in this thread. Below the order ref number and original date of purchase 

Reference Number        :78051152
Order Date              :01/31/2014 18:34
JotForm Login Name: ShawnWashburn

 

That means that  your account TOASTartwalk (toastartwalk@gmail.com) is still on FREE status

So all you need to do to resolve this problem is

-Log out from ShawnWashburn

-Login to  TOASTartwalk ,

-Go to Pricing page

-Purchase a subscription for TOASTartwalk

 

2 .So far   TOASTartwalk  shows only 2 forms:
Membership Application Form  

  Image Advertisement Form

An alternative solution to resolve the problem would be to:

-Just move these forms to your paid account   ShawnWashburn

If you want the second solution, let us know.

Yes! please move those to the paid account option #2
thanks
On Mon, Mar 24, 2014 at 12:09 PM, JotForm Support Forum <
jotform@jotmails.com> wrote:
...

Is this resolved??
...

Ok, Forns have been transferred.

Cheers!

Thanks
On Mon, Mar 24, 2014 at 1:53 PM, JotForm Support Forum ...