What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting email notifications of a from being sent

    Asked by nfwfwf on March 22, 2014 at 12:26 PM

    The test emails go through without a hitch but when a form is filled out on the actual page and the submit button pressed the information is not emailed to me. I've sent test submissions to myself and I get nothing. I've been through all your forums and it looks like I have everything setup as you want, but i must be missing something. GoDaddy hosts my email and I use Optimum as a carrier. Any help would be appreciated. Many thanks.

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    JotForm Support

    Answered by BDAVID on March 22, 2014 at 07:17 PM

    Hi, have you checked in the spam folder? Try white-listing our domain names:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com