Drafts are not saved in the app

  • Profile Image
    HuttonSafetyGroup
    Asked on November 15, 2021 at 01:49 PM

    Hi there,

    We noticed this morning that when clients start filling out a form in the app their draft is not automatically saved. Usually the draft would save and be found under submissions but when they click back it does not prompt the question to save the draft.

    Hopefully you can help. Here is one of the forms that didn't work: https://form.jotform.com/202786716818265



    Thank you

  • Profile Image
    Dragana_R
    Answered on November 15, 2021 at 03:30 PM

    Hello!

    Thank you for contacting support.

    Could you please clear your browser cache and see if the issue persists or try in the incognito mode?

    https://www.refreshyourcache.com/en/home/

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

    Try filling the form in any other browser too. Please save some information and then continue serving if it populates the data on the form while you have opened the protected link a second time.

    Let us know if you have any additional questions.