Files and photos my users are submitting are not opening. I get the "Whoops" screen for .jpeg & doc files.

Dave Pierik

Asked on November 15, 2021 at 5:14 PM

Page URL: https://www.jotform.com/edit/5128156364315712521?utm_source=emailfooter&utm_medium=email&utm_term=210197569027056&utm_content=edit_submissions&utm_cam
Elton Support Team Lead

Replied on November 15, 2021 at 9:46 PM

That's due to the default privacy settings in every account that require your login before the files can be downloaded. You can uncheck the login requirement so files can be downloaded immediately.
Guide: https://www.jotform.com/help/673-How-to-Unrequire-Login-to-View-Uploaded-Files
Pierik

Replied on November 16, 2021 at 11:33 AM

That worked!

Thank you!

Thank you,

Dave Pierik
Office Administrator
dave@masoncounty.com
360-426-4412

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