I forgot my password but also changed my email

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    Asked on July 21, 2011 at 02:23 PM

    I set up the account under hgiwcb@hgim.org, however the account is no longer active and I am now under the email account graphicsathgi@gmail.com. Would it possible to have the password sent to the new email?

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    Answered on July 21, 2011 at 09:35 PM


    Hi Awinda, 

    First of all, thank you for using JotForm.

    Unfortunately, for security reasons, we cannot grant you access to other account's information. The best thing you can do is to try logging in to your old email address and follow instructions on how to retrieve your password for that email address. But if you really need to access the forms for the said account, I suggest cloning the form by obtaining its URL.

    If you have any other problems, please feel free to contact us again.


    Albert JotForm Support