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Veronica AguileraAsked on November 16, 2021 at 3:47 PM
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Elton Support Team LeadReplied on November 16, 2021 at 8:41 PM
That's due to the default privacy settings enabled in every account that require you to log in to Jotform first before the files can be downloaded. You can uncheck the login requirement in your privacy settings so files can be downloaded immediately.
Guide: https://www.jotform.com/help/673-How-to-Unrequire-Login-to-View-Uploaded-Files