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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cant login

    Asked by Kieran Tomes  on March 24, 2014 at 10:19 AM

    Hi I just signed up to your service for a year through paypal and had a confirmation email form them.

    I have not had an email for you though.

    On the site it appears that I am NOT logged in yet I can create and save forms?

    If I enter my log in details they are not recognised.

    Please advise,



  • Profile Image

    Answered by Carina on March 24, 2014 at 12:20 PM

    I could find a kierant username account, for now it has an indication of being a free account, but sometimes the system takes a while to update. Can you confirm if this is the account you are trying to login to? The email associated to this account is slightly different from the one you used to open this thread, so perhaps there was a typo while registering.

    You may try to login with username instead of an email address.

    Let us know if the problem persists.

    Thank you.