Cant login

  • Profile Image
    Kieran Tomes 
    Asked on March 24, 2014 at 10:19 AM

    Hi I just signed up to your service for a year through paypal and had a confirmation email form them.

    I have not had an email for you though.

    On the site it appears that I am NOT logged in yet I can create and save forms?

    If I enter my log in details they are not recognised.

    Please advise,

    Regards,

    Kieran

  • Profile Image
    Carina
    Answered on March 24, 2014 at 12:20 PM

    I could find a kierant username account, for now it has an indication of being a free account, but sometimes the system takes a while to update. Can you confirm if this is the account you are trying to login to? The email associated to this account is slightly different from the one you used to open this thread, so perhaps there was a typo while registering.

    You may try to login with username instead of an email address.

    Let us know if the problem persists.

    Thank you.