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    Revert on Revision History Not Working

    Asked by Aptify on March 24, 2014 at 03:17 PM

    I am trying to revert my AMS assessment form to an ealier version today about 3 hours ago from today. I clicked revert and it shows it reverts back to that one, but when I go into edit mode I am not editing that version. I am editing the old version I wanted to revert from. I tried to clear my form cache and try it again and it didn't work. I really need to revert as I deleted alot of coniditions by mistake. It shows the version I need, but it won't push it over to edit mode.

    You can see from the attached screenshot it shows the conidtions being added back, but they are lost again when I go back into edit more. 

    Please help. Thanks!

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    JotForm Support

    Answered by KadeJM on March 24, 2014 at 05:26 PM

    I checked on this but all I am currently seeing is form revisions from 2 hours ago and also from 5 hours ago. Did you maybe mean the two hours ago or was there actually one from 3 hours ago listed which you had?

    Can you tell us which one it was that you might have been trying to revert to so we can know which one is giving you a problem for sure? I would like to try reverting to the proper one for you from our end but I just need to be sure which one it is in your list per the 3 hours ago that you are trying to change it back to but only with your permission that is.

    I've also done some previous rigorous testing of our form revisions system but I am unable to replicate any known problems. What browser|browser version are you using? I will try to check on this more to see if anything further with it might be going on.


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    Answered by Aptify on March 25, 2014 at 09:58 AM

    Actually after a couple hours of waiting, it worked for some reason. Maybe I was just being impatient with it. Either way, it did work! Thanks!

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    Answered by Carina on March 25, 2014 at 11:04 AM

    I'm glad to hear it. Please contact us if further support needed.

    Thank you