What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Questions About Plan Upgrade

    Asked by bskeen on March 24, 2014 at 04:07 PM

    I need to upgrade my plan to receive more submissions because I have reached the limit for secure submissions. I need to put this on a credit card, but I'll only need the form through June 30, 2014. The web site only provides the option to do reoccurring payments, and I need the form available again by tomorrow morning.

    1. Is there another option for me to pay given my timeline?

    2. How do you cancel the reoccurring monthly payments with JotForm?

    Please let me know your thoughts.

    Thanks so much,

    Brandi Skeen

    Submissions JotForm web site site
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    JotForm Support

    Answered by Mike_T on March 24, 2014 at 06:15 PM

    Thank you for contacting us.

    We have reset your secure submissions counter, so that your form is active now.

    1. Is there another option for me to pay given my timeline?

    There is a monthly subscription available. For example, you can sign up for our monthly subscription on April 1st, 2014 and keep it for three months.

    2. How do you cancel the reoccurring monthly payments with JotForm?

    The paid subscription can be canceled at any time, PayPal subscriptions are being canceled through PayPal website and Credit Card subscription can be canceled from Account Billing page. Also, Support Members can cancel subscriptions per request.

    If you need any further assistance on this, please let us know. We will be happy to help.