What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The back button does not let you go back further than one page

    Asked by SiteSmart on March 24, 2014 at 08:12 PM

    The back button does not let you click back further than one page.

    help!

     

    Page URL:
    http://www.jotform.com//?formID=40568816122959

    back button
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    JotForm Support

    Answered by BDAVID on March 24, 2014 at 09:03 PM

    Hi, I just tested your form and the error happened, however when cloning the form, the cloned version worked fine:

    You may clone your form, and try it, that should fix the issue. Let us know what happens we will be glad to assist you.

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    Answered by SiteSmart on March 25, 2014 at 01:04 AM

    Thanks but the cloned version lets you go back two or three more pages, then it does not let you go back any further.

    If you can look into this that would be much appreciated.

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    Answered by Cesar on March 25, 2014 at 02:02 AM

    It appears I also have the same issue if I clone your form to my account. At this time I will go ahead and rasie a ticket to the development team to review this further. Once they have any updates on this, they will notify you through this thread. Thank you,.

  • Profile Image

    Answered by SiteSmart on March 27, 2014 at 07:20 PM

    Thanks for your help.  Looking forward to an update.

  • Profile Image

    Answered by SiteSmart on April 01, 2014 at 08:09 PM

    Hi, 

    Just wondering if there is an update?

     

    Thanks heaps

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    JotForm Support

    Answered by BDAVID on April 01, 2014 at 08:55 PM

    Hi, I see the ticket for this matter is still opened, you will be notified as soon as there is a resolution for this. Thanks for your patience. 

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    JotForm Support

    Answered by jonathan on April 01, 2014 at 09:08 PM

    @ SiteSmart

    I found the caused of this issue as the Spacer Widget

    If you removed all the spacer widget added on each page break field, the Next/Back navigation will work just fine.

     

    You can simplify the removal using the Field Manager. Refer to this guide https://www.jotform.com/help/242-How-to-Manage-Multiple-Fields

    The spacer widget is called "unamed widget field" -- you can delete them

     

    You can test this cloned version http://form.jotform.me/form/40907778533464?  of your form. I have removed the spacer widget and the required fields for testing purpose.

    I suggest you do not use the spacer widget anymore. If you like to add more space between the page break field and the field after it, you can also use the TEXT field (found in Form Tools) as the spacer.

    Hope this help. Inform us if you need further assistance.

    Thanks.

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    JotForm Support

    Answered by alp_deniz on June 27, 2015 at 06:12 PM

    Hello,

    I can confirm that the problem have already been fixed.

    Please accept our apologies for late update.

    All the best