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  • Profile Image

    Form has auto save enabled - but when you go back in, the attachments uploaded are not saved

    Asked by SiteSmart on March 24, 2014 at 08:14 PM

    Form has auto save enabled - but when you go back in, the attachments uploaded are not saved.  

    Not all information entered in the first time is retained either.  Only the first half.

     

    Help!

     

    Thanks so much

    Page URL:
    http://www.jotform.com//?formID=40568816122959

    saved auto save thanks all
  • Profile Image
    JotForm Support

    Answered by jonathan on March 24, 2014 at 09:49 PM

    Hi,

    As far as I know, the Auto-fill and Saved form feature does not affect the upload field.

    So, if you go back to the saved form, you have to re-upload again the file before submitting the form finally.

    Not all information entered in the first time is retained either

    I am not sure about this, but you have to take note also that your form is quite long, perhaps the saved session was not triggered yet when the form was closed.
    When this happen, the only saved data in the browser will be those that were captured during saved (in your forms it takes 4 seconds each saved)

    Please try to observed by letting the form auto saved for a while before closing the browser.
    Check if all the suspended saved information are retained when opening the form again.

    Inform us if issue persist.

    Thanks.