Unread Submissions

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    luluslocker
    Asked on November 18, 2021 at 08:47 AM

    Our "new submissions" dot/count is not updating correctly. I have gone through and marked all of our submissions as unread. When that didn't work I went and clicked on every single submission but it is still showing that we have new/unread submissions.

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    Lorenz
    Answered on November 18, 2021 at 09:15 AM

    Hi there,

    Can you please share with us the form in question? I checked your account, and I can see you have multiple forms, and some of them have unread submissions.

    1637244866_61965fc257143_My Forms - Jotf

    We will wait for your response.

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    luluslocker
    Answered on November 18, 2021 at 09:16 AM

    This applies to both Adoption Application - Cat and Adoption Application - Dog

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    Hanne
    Answered on November 18, 2021 at 09:36 AM

    @luluslocker

    Thank you for following up.

    I have gone in and redone a count of all your submissions, as well as a specific recount and check of the mentioned forms. I have also cleared your form cache, just in case. 

    Can you check and please let me know if the issue persists?

    I look forward to your reply.

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    luluslocker
    Answered on November 24, 2021 at 09:10 AM

    The issue has been resolved on the web version, but now I noticed that it is not syncing with the app. Submissions are marked as viewed on the web version, but are marked as unread in the app.

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    Billy
    Answered on November 24, 2021 at 09:12 AM

    Hello there!

    Please try quitting the app and sync-ing the data.

    We'll be waiting for your response.

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    luluslocker
    Answered on November 24, 2021 at 09:14 AM

    Thanks, did you do something to correct it? I noticed the above issue today, but I haven't opened the app for days, after the original issue was corrected.

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    Christopher
    Answered on November 24, 2021 at 09:25 AM

    Hi,

    We have redone a count of all your submissions and it might not have sync properly with your app that is why we suggested for you to logged out and logged in. If the issue still persist, please let us know.

    Looking forward to your reply.