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    notification of form completion.

    Asked by creativedistrict on March 25, 2014 at 05:14 AM

    i have a notification of completion to a form send to my preferred email.

    i would like to change it to enquiry@creativedistrict.com.sg

    Could you kindly let me know if it's possible.


    i tried changing a few times and even if i have already manually changed it, it goes back to the email that i initially put it.


    please see if you could do something about it.


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  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 25, 2014 at 08:19 AM

    Hello creativedistrict,

    Yes that is possible. To change the email address which is used to receive submission emails, you should actually change the "Recipient Email" address of your form's notification email alert.

    The following guide should help you:  https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    I did check your form's notification email alert and I found that you have added two email alert. Please check the screenshot below:

    One is sending submission emails to "enquiry@creativedistrict.com.sg" and the other one is sending to "clarence@creativedistrict.com.sg"

    You can check the above guide and change the "Recipient Email" to any desired email address.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by creativedistrict on March 25, 2014 at 11:50 PM
    I have adjusted both email but it still sends all notification mails to
    could you kindly look at the coding to verify if somethinng is wrong.
    i need all notification of new forms to be diverted to
    Cheers CLarence
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 26, 2014 at 03:49 AM


    I can confirm that both notifications has the same email recipient "enquiry@creativedistrict.com.sg".

    Note that you have to make an actual submissions with your form to test. The "Test Email" button on the notification wizard will only send a test notification to your account email address not with the notification's email addresses. You have to fill your form and submit, you should get notifications on enquiry@creativedistrict.com.sg email.

    Hope this information helps!