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    My forms constantly go to Junk Mail

    Asked by Argelia Cortez  on March 25, 2014 at 11:24 AM

    I have made email rules (OUtlook 2007) to place it in my Inbox. I have had our IT "whitelist" it in the spam filter. I have added it to the Safe Sender's List in Junk Mail, but it still goes there EVERY time.

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    Answered by EliezerN on March 25, 2014 at 12:48 PM


    Can you please confirm if you have also whilisted Jotmail IP addresses? If not, please give it a try, here is a guide to know how to do it: Whitelisting JotMails IP Addresses

    If that does not work, you may try using a custom sender email so the notifiers can be sent from your SMTP server. Here is a guide to know how to set up custome sender emails: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP

    Please inform us if you need further assistance with this inquiry.