Jotform Mobile App > Offline forms: An error occurred while downloading form

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    Dominique Yves Leuba 
    Asked on November 18, 2021 at 11:09 PM

    I am trying to load a form that I want to use offline. But it does not load and keeps searching or loading

    We are testing jotform free to subscribe if fullfilling expectations. One is ofdline sync. It is for a construction project with a lot of remote activities.

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    Answered on November 19, 2021 at 05:25 AM


    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you. This is definitely not the experience we want you to have.

    This appears to be a known issue as other Mobile app users are having the same problem. Our developers are already aware of the issue and they're now working on fixing it. We'll update you as soon as the issue has been fixed.

    We appreciate your patience and understanding.

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    Answered on June 07, 2022 at 04:27 AM


    Sorry for the inconvenience. This issue was a temporary issue that we have already fixed. You can try downloading your forms again to use them offline.

    If you require any further assistance feel free to let us know.

    Best Regards.