What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How is it that I'm Almost out of space. I dont want SSL submissions

    Asked by Alixcia on March 25, 2014 at 02:11 PM

    I thought you got 100 submission per month? Right now I am at 10 and 7 of those were me testing it. I don't need SSL Secure submissions. It's just an RSVP for a party. And "Secure" is not selected and the code has http not https....

     

    http://oelmandoubwedding.com/WEDDING/Home.html

    Page URL:
    http://oelmandoubwedding.com/WEDDING/Home.html

    Submissions and
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    Answered by Alixcia on March 25, 2014 at 02:46 PM

    Hello?

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    Answered by Alixcia on March 25, 2014 at 03:27 PM

    Is anybody going to anwers my question? You've answered plenty of questions after I posted this question.

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    JotForm Support

    Answered by TitusN on March 25, 2014 at 05:51 PM

    Hello,

    Sorry for the delayed response.

    This is was probably caused when you were testing the form that is in your trash under http://jotform.com/myforms -

    In any case - that is of no consequence.

    I have reset your SSL submissions to 5 for this month to prevent automatic suspension from an overquota usage- I have also tested the form on your site - you have 90 more submissions to go for this month - then 100 more in April.

    I hope this helps - sorry it took long to get to your responses.

    If this problem persists - please let us know.

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    Answered by Alixcia on March 25, 2014 at 06:26 PM

    OK thanks. And when you did the test it didn't come in as a "SSL". Sorry it's hard to tell since you dropped the SSL submission number.

     

    Also the form in the trash had "0"  submissions. I never did a test on that form since I'm not using it for a few months. So how did that effect the submissions coming in as "SSL"?

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    JotForm Support

    Answered by TitusN on March 25, 2014 at 06:37 PM

    The test came out non-SSL - it did not increment your SSL counter. 

    ...

    The form in the trash was a probable cause - like I said - it is inconsequential, just a possible explanation - 

    For now, we have to wait and see if the problem re-occurs - when it does, we shall isolate the cause and fix it.

    Let us know the moment the issue persists by responding on this thread- I will get a notification and check.

    Thank you for your patience.

  • Profile Image

    Answered by Alixcia on March 25, 2014 at 06:45 PM

    Thank you very much!!