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    I am currently using your form to gather information from my clients. It was developed a few years ago and is being maintained by someone else now.

    Asked by Sean Mahony  on March 25, 2014 at 02:46 PM

    My most recent developer moved the Telephone field to the third field, but the data that we receive (usually a single digit) makes me think that unless the Telephone field appears at the bottom of your form (since it is subsequently processed by you), it is processed incorrectly. One of our solutions is to replace the Telephone field back to where it was. But then we thought people weren't filling it in because it was at the bottom and forgotten. That's why we moved it.

    Here is the first tag in the file:

    <form class="jotform-

    form" action="http://submit.jotform.us/submit.php" method="post" name="form_13564203310" id="13564203310" accept-charset="utf-8">

    So, here's my question. Is there any way that I can place the Telephone field where i want it and get it processed correctly?

     

    In addition, I have copied some of it to the space below:

     

    Please fill in as much information as possible. The more information you provide, the more accurate our quote will be. Your quote will be emailed within 24 to 48 hours.

    Name*
    Email*
    Telephone
    Type of Event*
    Date of Event*
    - Month - Day Year Pick a Date    
    Name of Venue
    Location of Venue
    Street Address
    Street Address Line 2
    City * State / Province *
    Postal / Zip Code Country
    Page URL:
    www.kengrossproductions.com

    Screenshot
    and form class JotForm email POST name
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    Answered by Cesar on March 25, 2014 at 05:41 PM

    The field itself should function the same way across your whole form no matter where the field is placed. Checking on your form I do see that the field used originally is standard Text Box field. I would suggest to use a Phone field as it has been designed to provide beter phone number validation, like so:

    https://shots.jotform.com/cesar/screens/phonefields.jpg

    NOTE: If you do try this step, kindly perform this change on a clone version of your form, if you do delete the original telephone field, the submission data will also be lost. So it is best that any changes you do now, are made on a copy of your original form.

    Do let us know if you need further assistance. Thank you.

    Related Article:
    How-to-Clone-an-Existing-Form-from-a-URL