Jotform Apps: Form requiring login to submit

  • Profile Image
    tsheets
    Asked on November 19, 2021 at 08:43 AM
    The second issue is with the form I've included in the app. Upon submission of the form within the app, a Jotform login screen pops up and forces a login before the form is submitted. I don't my users to have to do this.
  • Profile Image
    Michal_S
    Answered on November 19, 2021 at 09:10 AM

    Hello!

    You have two forms included in the form - which one the issue seems to be with?

    I have tested one of my test Apps with the exact settings you have both on the form and the App, but couldn't reproduce the issue - I was able to submit the form without logging in.

    Could you please send us a screenshot of the login screen you get after tapping Submit?

    How to Post Screenshots to Our Support Forum

    Awaiting your response,

    Thank you!

  • Profile Image
    tsheets
    Answered on November 19, 2021 at 09:36 AM

    The form I am seeing issues with is the Farm Stay Registration form:

    1637332551_6197b647133ad_Heritage Farm.p

  • Profile Image
    Harvey_N
    Answered on November 19, 2021 at 10:11 AM

    Hello,

    I have cloned the form that you mentioned and tested it on the app that I've made with the same settings on the original app that you have. However, after clicking the submit button it did allow me to submit it without signing it. Your form and app have all the correct settings to submit it without signing in.

    1637334559_6197be1fea190_

    Usually, on the app, you can set to require registration before they can access it but your app has this option disabled and the form Farm Stay Registration is also set to the public access which should not require any registration before submitting it.

    Can you please try to remove the form from the app and then re-add it again?

    Let us know how it goes.

  • Profile Image
    tsheets
    Answered on November 19, 2021 at 01:08 PM

    I removed the form and then added it back. It now allows me to submit the completed form but it stalls. The submit button changes to Please wait... and does nothing

  • Profile Image
    Basil_A
    Answered on November 19, 2021 at 02:25 PM

    Hi,

    I have cloned your form and submitted it within one of my apps and I was able to make a submission.

    I have cleared your cache, can you please attempt to fill the form again?

    If the issue persists,

    Can you let us know what device are you using?

    Are you selecting a product in your product field/making a payment?

    Are you able to submit the form without the app?

    Looking forward to your reply.



  • Profile Image
    tsheets
    Answered on November 20, 2021 at 09:29 AM

    OK, everything seems to be working fine now. I have one last question with the Farm Stay Registration form I have included in the app. At the bottom of every form page there is a save button even though I have not set this option on the form itself. When I open the form independent of the app, it does not show on the page.

  • Profile Image
    Saeed_K
    Answered on November 20, 2021 at 09:55 AM

    Hi there,

    While in App Builder, Select SETTINGS -> APP SETTINGS and disable Continue Forms Later option.

    1637419651_61990a83cfe72_

    Save button will be removed.

    1637420008_61990be8d41fe_

    Please give it a try and let us know how it goes.