Error message when uploading picture file to form

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    Asked on November 19, 2021 at 10:05 AM

    I'm receiving an error message when uploading pictures to my form submissions. This is happening on all my forms. It's been doing this for three weeks. Please help.

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    Answered on November 19, 2021 at 10:32 AM


    I have checked your previous tickets and it looks like this problem has already been forwarded to our developers. They are working on a solution, and as soon as we hear back from them, we will let you know here:

    If you have any further questions regarding this ticket, please post them to the provided link.

    Thank you for your cooperation.

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    Answered on November 19, 2021 at 10:39 AM

    I don't understand why it's taking the developers so long to find a solution. It's been over three weeks. Have they actually looked at the ticket? Am I supposed to wait indefinitely? This is a huge inconvenience for my business. I can understand it taking a couple days to fix, but this is awful. Can you confirm if other accounts are having the same problem with their forms?

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    Answered on November 19, 2021 at 11:44 AM

    We sincerely apologize for any inconvenience you may have encountered.

    I believe you're referring to this ticket:

    Unfortunately, we still haven't heard back from our developers yet.

    Please note that we cannot give any time frame for tickets sent to our back-end team since tickets are queued accordingly based on different factors.

    Nonetheless, I have made a follow-up to the assigned team. Rest assured that you will be notified on the ticket above once we get an update.

    Your patience and understanding are most appreciated.

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    Answered on November 19, 2021 at 12:01 PM

    I was told a follow up was sent to the developers November 11th and that I would be notified as soon as there was an update. My initial request was sent November 3rd. It is now November 19th. I am a paying customer and rely on Jotform to operate my business. I've been using Jotform for years and have never experienced this type of wait to resolve an issue. This is unacceptable.

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    Answered on November 19, 2021 at 01:02 PM


    Apologies for the inconvenience, both my colleagues have sent a follow-up but we have not received any updates.

    Please follow up regarding the issue in the original ticket:

    Thank you.