Jotform App: Changes doesn't reflect on the installed app

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    Asked on November 19, 2021 at 12:45 PM

    Not worried as I am just testing your new apps thing:

    My newly created app disappeared after changing settings to 'disabled'. Can't find it anywhere?? (not found in jotform, but is still active on my iPhone bookmark)

    Also, once the app is on the home screen on iphone for user, how does it get updated if I make changes? I can't seem to understand the use of disable app if there is no update on the other end (the bookmark) to disable it. Seems to me that the user needs to re add a new bookmark for every change I make to the app.

    Is there a built in page refresh on apps, like every 5 mins or hour? or a manual page refresh button that can be added to app when building?

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    Answered on November 19, 2021 at 02:13 PM

    It looks like the installed app isn't getting updated. I have removed a form from the app and when accessed via browser, it's updated:


    But when I opened the installed app, it doesn't reflect the update:


    It's the same when the app is disabled. Only when you accessed the app in the browser the changes are shown, but in the app, it's still the same.

    I am sending this over to our backend team for further investigation. We will let you know here for updates.

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    Answered on November 19, 2021 at 02:14 PM

    I forgot to mention, you can view your apps via:

    So far, I can see two apps here:


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    Answered on November 19, 2021 at 02:24 PM

    Nope, its not there. The app was was called "ok it's junk". It disappeared clearly as you can't even see it.


    1. Can you clone / duplicate an app? I will have multiple apps all very similar and really do not want to recreate over and over again. Thanks.

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    Answered on November 19, 2021 at 03:57 PM


    Thank you for following up. I have added that the apps disappear to the escalation, as I have been able to confirm this through my account.

    Additionally, I have moved your second question to a new ticket. Please expect my reply here:

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    Answered on November 19, 2021 at 04:21 PM

    Great thanks.