How can I downgrade my account?

  • Profile Image
    Asked on July 22, 2011 at 11:28 AM

    We do not use any advanced functions of your services.  I would love to keep my account active, and the forms just as they are, but downgrade until we find that we need your advanced services.  I have tried the cancel button, with no success.

    Please respond.

  • Profile Image
    Answered on July 22, 2011 at 12:42 PM

    Hi rjsteadman,

    Since you are subscribed using PayPal. here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm. We hope to see you around again soon.