What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I downgrade my account?

    Asked by rjsteadman on July 22, 2011 at 11:28 AM

    We do not use any advanced functions of your services.  I would love to keep my account active, and the forms just as they are, but downgrade until we find that we need your advanced services.  I have tried the cancel button, with no success.

    Please respond.

  • Profile Image

    Answered by allanftd on July 22, 2011 at 12:42 PM

    Hi rjsteadman,

    Since you are subscribed using PayPal. here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm. We hope to see you around again soon.

    JOTFORM SUPPORT