What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure if I have understood your question correctly.
Do you want to cancel your subscription? What is your JotForm account username or the email address you have in your JotForm profile. I am unable to find any details with "firstname.lastname@example.org".
For security reason, please sign in to your account and let us know if you want to cancel your subscription. We will do the needful.