It keeps telling my clients that my form is disabled but it is not on my side.

  • Alayna Cole
    Asked on November 20, 2021 at 11:25 AM
    Jotform Thread 3527795 Screenshot
    Page URL: https://form.jotform.com/212921105170038
  • Mark_Louis
    Replied on November 20, 2021 at 11:52 AM

    Hi,

    I found your account is suspended. Let me reach out to our review team to check what happened. I'll get back once I have their response. Thank you.

  • Cole_Alayna
    Replied on November 20, 2021 at 8:33 PM
    Thank you, any word so far? I really need this form to work by tomorrow.
    Sent from my iPhone
    ...
  • Christian JotForm Support
    Replied on November 20, 2021 at 9:04 PM

    Hello there,

    Can you please check if the form is accessible from your side again. Your account has been reinstated.

    Let us know if you require further assistance.

    Regards,


  • Cole_Alayna
    Replied on November 20, 2021 at 11:44 PM
    Seems to be working on my end, but can you tell me why my account was suspended?
    Sent from my iPhone
    ...
  • Girish JotForm Support
    Replied on November 21, 2021 at 12:17 AM

    Your account seems to be auto suspended again.

    Our phishing detector tool regularly scans forms for phishing words out of which one is Cashapp and auto suspends the accounts.

    On your form, the word Cashapp is used and hence your account got auto suspended.

    1637471782 6199d626c47ee 2111 2 Screenshot 10

    I have activated your account now. Please remove this word from the form to prevent auto suspension again.

  • Cole_Alayna
    Replied on November 21, 2021 at 12:33 AM
    Done. Is the word Venmo going to cause the same issue?
    Sent from my iPhone
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  • Vick_W Jotform Support
    Replied on November 21, 2021 at 1:08 AM

    Hi there,

    Using Venmo in email content will not cause Autosuspension however, using the word PayPal in emails or form may trigger an auto suspension.

    Let us know if you have any other questions.

    Thanks

  • dominichelen082
    Replied on November 21, 2021 at 1:11 AM

    Same question, my account is suspended and I have submitted a support request, but no response so far!


    unblocked cookie crush 3

  • Ahmed_S
    Replied on November 21, 2021 at 1:54 AM

    Hello Dominic,

    I've moved your concern to a new post and have responed to it there, you may check to your new post in this URL.

    https://www.jotform.com/answers/3528584

    Thank you for your understanding.