added subuser but account is still free

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    Asked on March 26, 2014 at 12:31 PM

    I added this account as a sub account to a paid account, but it appears to be a free account, and you can't see any of the shared sheets.

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    Answered on March 26, 2014 at 02:26 PM

    If we add a subuser to an account, the subuser's account remains the same, he just gained access to view and/or edit a form that is on another account.

    I kindly ask you to provide us the paid account's username and the form's url so we can look better into this question.

    Thank you