What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade plans?

    Asked by Jena  on March 26, 2014 at 01:12 PM


    I am not sure if I will need more than 10 payment processes for a form but I don't want to miss any opportunites to generate a sale - do you have an auto upgrade feature if my form gets more requests than my current plan supports?  Thanks!



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    JotForm Founder

    Answered by aytekin on March 26, 2014 at 02:10 PM

    Hi Jena,

    We do not have an auto-upgrade feature, but if you go over the limit we will not disable your form instantly. We will send you an email and you will have time to upgrade until the next business day. For example, if you go over the limit on a friday, your form will not be disabled until monday noon. So, you will have plenty of time to upgrade your account to the Premium plan.