What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I suggest you to try to clear your browser's cache to see if it solves.
Can you please indicate also the image's size and file extension (jpg, png, gif,...) and which browser are you using?
You can also try to delete the image field and insert it again.
Let us know if the problem persists.