I need a phone number to talk to someone about a bill.

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    Lynne wells 
    Asked on November 22, 2021 at 10:52 AM
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    Mark_Louis
    Answered on November 22, 2021 at 11:31 AM

    Hi,

    Thanks for reaching out. Unfortunately we don't have a phone support right now but we can definitely with your billing concern. Thank you.

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    Lynne Wells 
    Answered on November 22, 2021 at 02:48 PM

    I received an invoice and receipt and charge in my credit card for one month November. I’d like to know why and why they have my credit card.

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    Carrissa_M
    Answered on November 22, 2021 at 05:57 PM

    Hello Lynne,

    Thanks for reaching out about the charge you receive. Upon checking, you have an account here in Jotform that is currently subscribe to Bronze plan. The account has been subscribe to the plan since 2017 and there are no changes on the details as well.

    Thanks again and have a great day!

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    Lynne wells 
    Answered on November 22, 2021 at 07:15 PM

    I’m sorry but there has been a change from billing me monthly not annually. I used to get something to select the annual amount. This account is actually for a charity children’s camp and I won’t be on the board much longer so this won’t work. I have to say it is very frustrating not to be able to talk to someone on the phone.

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    Carrissa_M
    Answered on November 22, 2021 at 08:57 PM

    Hello again Lynne,


    Upon checking the invoice I can guarantee that the subscription that was charge is for monthly only. You are only charge for 1 month subscription starting November 21.