Products not appearing in form

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    aswartz
    Asked on November 22, 2021 at 04:20 PM

    Hi - this keeps happening. Why are my products deleting?

    Please let me know. The links are attached and an image of the revision history is included.

    Thank you,

    Ashley

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    sweta_s
    Answered on November 22, 2021 at 10:25 PM

    We are so sorry about that.

    On inspecting your form, the products are there on your live forms:

    https://www.jotform.com/213153284524148

    Have you reverted to a previous version? Are all your products there on your form now?

    We are waiting for your response.

    Thanks.

  • Profile Image
    aswartz
    Answered on November 23, 2021 at 08:44 AM
    They are not there now and I have a lot of work to do before presenting this idea to see if they want to invest the money into using Jotform. All I did was refresh the page because it froze and when I did, all the products removed.
    How can I get the products back onto the editing page so I can keep adding images and get this completed?
    Thank you!
    Ashley
    ...
  • Profile Image
    Tommaso_F
    Answered on November 23, 2021 at 08:57 AM

    Hello Ashley,

    we can see the products are listed on your form but a few of them don't have the picture. Is this the issue?

    We cleared your form cache now. Could you please check if the problem still persists?

  • Profile Image
    aswartz
    Answered on November 23, 2021 at 09:11 AM
    [cid:image002.jpg@01D7E049.CF304300]
    This is what I see – I can’t edit anything.
    Thanks!
    Ashley
    ...
  • Profile Image
    Basil_A
    Answered on November 23, 2021 at 09:39 AM

    Hi,

    Unfortunately, we cannot see the screenshot that you provided.

    Please follow the guide below to post screenshots:

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Looking forward to your reply.

  • Profile Image
    aswartz
    Answered on November 23, 2021 at 09:43 AM

    here is the image - as you can see there are no products listed and this is on the form editor. Also, on the preview screen there are only 60 products and I added just shy of 300...1637678547_619cfdd3aef71_No Products.PNG

  • Profile Image
    aswartz
    Answered on November 23, 2021 at 09:44 AM
    Also, on the preview there are only 60 items and I had just under 300 loaded…
    ...
  • Profile Image
    francis
    Answered on November 23, 2021 at 10:27 AM

    Dear aswartz,

    Thank you for your responses.

    I can see that there is an issue which I am able to replicated. In the builder the products are not visible but when you click on the PRODUCT LIST icon it takes you a blank screen.

    You are right in saying that the preview does show some of the products however you are saying that it does not reflect all of it. This is also occurring in my cloned form.

    I have raised this with the backend team and will be in touch as soon as I get updates from them

    Kind regards,

    Francis

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    aswartz
    Answered on November 23, 2021 at 10:55 AM
    Thank you! Let me know when you have a resolution and how I can avoid it in the future.
    Thanks!
    Ashley
    ...
  • Profile Image
    aswartz
    Answered on November 24, 2021 at 09:55 AM
    Hello,
    Following up to see if anyone has figured out why I cannot edit the products on jotform and where the other 240 products I loaded went?
    Please let me know as this is becoming time sensitive.
    Thank you,
    Ashley
    ...
  • Profile Image
    Michal_S
    Answered on November 24, 2021 at 10:09 AM

    Hello!

    We're sorry for the continued inconvenience.

    I have troubleshot your form a bit further and added some additional information to the developer ticket.

    I have also sent a follow-up message to the responsible team.

    We will let you know in this thread as soon as it's resolved.

    I apologize for the inconvenience.

    Thank you for your patience.

  • Profile Image
    aswartz
    Answered on November 24, 2021 at 10:11 AM
    Awesome, thank you for keeping me in the loop.
    I appreciate it. If you don’t have anything by end of day, could you please just let me know? We are closed tomorrow and Friday so I just want to have realistic expectations internally.
    I appreciate the communication.
    Thanks!
    Ashley Swartz
    National Digital Specialist
    M.S. Walker, Inc.
    975 University Ave
    Norwood, Ma 02062
    P: 617-776-6701
    C: 617-257-2971
    aswartz@mswalker.com | www.mswalker.com
    ...
  • Profile Image
    Michal_S
    Answered on November 24, 2021 at 10:24 AM

    Hello!

    The progress depends only on the developers - as I've mentioned, we'll inform you immediately once it's resolved, so if you don't receive an update here by the end of the day that means it's not been fixed yet.

    I apologize for the inconvenience.

    Thank you!

  • Profile Image
    aswartz
    Answered on November 30, 2021 at 09:10 AM

    Hello,

    Just checking to see if any progress has been made on this. I can see on my end there has not but I was wondering if I should look for another solution.

    As stated before this is time sensitive and if you cannot accommodate our needs I hope we can be transparent about this and let me know before I get in trouble on my end.

    Thank you,

    Ashley

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    Lorenz_A
    Answered on November 30, 2021 at 09:26 AM

    Hello Ashley,

    We apologize for the inconvenience.

    Unfortunately, we haven't received any update yet from the assigned team.

    I have sent them a follow-up message about the issue, and once we received an update, we'll inform you here right away.

    Thank you for your patience and understanding.