- fcrpAsked on March 26, 2014 at 05:54 PM
Why are email address go to your bounce list WITHOUT LETTING ANY OF US KNOW?????? People who are using your jotform forms are getting yelled and screamed at by our clients when it is not our fault AND we dont even know this has happened until our clients tell us that they are not receiving any emails!!!!??????!!!!!!!?????
What can you do to fix this or have us access our own individual bounce lists????
THIS IS A HUGE PROBLEM!!
- JotForm SupportjonathanAnswered on March 26, 2014 at 07:21 PM
Can you please tell us also which e-mail address you are refering to?
You can actaully check bounce lists e-mail using your JotForm account.
Please refer to this guide -How-to-remove-your-email-address-from-bounce-list
I just checked your e-mail account email@example.com and it is NOT in the bounce lists.
so, you must be reffering on a different e-mail.
You can check it also and removed it using the provided bounce tool.