What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by fcrp on March 26, 2014 at 05:54 PM

    Why are email address go to your bounce list WITHOUT LETTING ANY OF US KNOW??????  People who are using your jotform forms are getting yelled and screamed at by our clients when it is not our fault AND we dont even know this has happened until our clients tell us that they are not receiving any emails!!!!??????!!!!!!!?????

    What can you do to fix this or have us access our own individual bounce lists???? 


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    JotForm Support

    Answered by jonathan on March 26, 2014 at 07:21 PM


    Can you please tell us also which e-mail address you are refering to?

    You can actaully check bounce lists e-mail using your JotForm account.

    Please refer to this guide -How-to-remove-your-email-address-from-bounce-list


    I just checked your e-mail account  steve@iwantseo.net and it is NOT in the bounce lists.

    so, you must be reffering on a different e-mail.

    You can check it also and removed it using the provided bounce tool.