Data received in email is different from PDF in Google drive.

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    ITSupportdesk
    Asked on November 23, 2021 at 12:42 PM

    When my ASSET form is submitted the information below the "IT Use Only" section is different on the PDF we receive than what is on the Jotform. I have attached a PDF.

    How can I correct this?

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    Christopher_T
    Answered on November 23, 2021 at 02:00 PM

    Hi,

    I have cloned and checked the form. The email notification and PDF Document are different because they are setup differently.

    This is how you have setup the email notification:
    1637693359_619d37afbbaca_
    This is how you have setup the PDF Document:
    1637693377_619d37c126aea_
    If you want your email and PDF to be similar. You should setup your email to this.
    1637693990_619d3a263f36d_
    If you have any questions, please let us know.

  • Profile Image
    ITSupportdesk
    Answered on November 23, 2021 at 04:59 PM

    That did not work. Those changes you requested changed the email that is sent to IT.Supportdesk@asdb.az.gov

    The difference is between the PDF that is copied/saved to our Google Drive and the form. I included another screenshot.

    1637704784_619d64506a7e3_image.png

  • Profile Image
    Yau_C
    Answered on November 23, 2021 at 09:54 PM

    Please allow me some time to check. I will get back to you soon, thanks.

  • Profile Image
    Yau_C
    Answered on November 24, 2021 at 12:01 PM

    Hi,

    I have cloned and tested your form: https://www.jotform.com/build/213275028275960

    PDF in Google drive:

    1637773070_619e6f0ec8271_

    Email received:

    1637773141_619e6f55b7aac_

    I can see the discrepancies between data received in email and PDF in my Google drive.

    I need to escalate this to our backend team to investigate.

    Our apologies for the inconvenience caused.

  • Profile Image
    Yau_C
    Answered on November 28, 2021 at 08:01 PM

    Hi,

    I have further tested my clone version.

    Please note that there are 2 tabs in your PDF editor:

    • PDF document
    • PDF fillable form

    If you click into the PDF document tab on the left, you will see that the two fields are missing in your PDF document.

    1638147214_61a4248e7d9ee_


    I received the following once these 2 fields are added to PDF editor of my cloned version.

    1638147567_61a425ef09bc6_

    Let us know if you need further assistance.