Account over quota. My forms are disabled

  • Profile Image
    wishgp
    Asked on March 27, 2014 at 01:13 AM

    I reached the limit for my account and my forms were disabled. I can easily delete some forms to make sure I stay under my limit for a free account. Please re-active my forms!

    Account name: wishgp

     

    wish.jaeking@gmail.com

     

    Hope to hear from you soon!

    Jae

  • Profile Image
    ashwin_d
    Answered on March 27, 2014 at 02:45 AM

    Hello Jae,

    You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 13 SSL submissions.

    Please be noted that deleting form submissions will not reset your submission limits as it is done automatically only on the first day of every month.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!