Collaborator getting IP address banned message

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    adea
    Asked on November 23, 2021 at 01:56 PM

    An individual that I invited to be a collaborator on a form (https://www.jotform.com/build/212986726736167) is getting a message that her IP address has been banned. We are all still working from home so her IP address will not be our company IP. The collaborator's IP address is 67.163.100.176. Can this IP be approved for access to jotform please? We are on a time crunch.


    Carolyn

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    Harvey_N
    Answered on November 23, 2021 at 02:35 PM

    Hello,

    We apologize for any inconvenience. I have successfully whitelisted the said IP address so they should be able to access Jotform again.

    I hope this helps.

    Let us know if you have any questions.